Privacy Policy
Last updated: July 4, 2026
This website (ferrolaser.com, the “Site”) is operated by Jinan Twin Intelligent Equipment Co., Ltd. (“FerroLaser”, “we”, “us”), Room A7, 3rd Floor, Building 2, Shuntai Plaza, No. 2000 Shunhua Road, High-tech Zone, Jinan, Shandong, China. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Inquiry and download forms — name, email address, phone / WhatsApp number, company name, country, industry and the content of your message, when you voluntarily submit an inquiry or unlock a resource download.
- Chat and messaging — messages you send us through the on-site live chat or through WhatsApp. WhatsApp communication is processed via the WhatsApp Business Platform and is also subject to Meta’s terms and privacy policy.
- Usage data — pages visited, referring campaign parameters and approximate location derived from IP, collected through cookies by analytics and advertising services (Google Analytics, Google Ads).
How we use it
- To respond to your inquiries, prepare quotations and provide pre-sales / after-sales support.
- To deliver the documents you request and maintain a record of our communication in our CRM.
- To measure and improve the Site and our advertising (aggregated analytics).
We do not sell your personal information.
Third-party services
We use Google Analytics and Google Ads (measurement and advertising cookies), Meta platforms (Facebook Page and WhatsApp Business Platform, when you choose to contact us there) and a self-hosted live-chat system. Each third party processes data under its own privacy policy.
Data retention and your rights
Inquiry records are kept for as long as needed to serve you and to meet legal obligations. You may request access to, correction of, or deletion of your personal data at any time by emailing admin@ferrolaser.com. We will respond within a reasonable period.
Cookies
You can control or delete cookies through your browser settings. Disabling cookies does not prevent you from browsing the Site or submitting inquiries.
Contact
Jinan Twin Intelligent Equipment Co., Ltd. — admin@ferrolaser.com